S04E168 Active Listening & Communication for Growth with Arlene Cohen Miller

 If your negotiation style “works” but leaves everyone tense, resentful, or exhausted, it’s costing yo more than you think. We sit down with Arlene Cohen Miller, an AV Preeminent ® Rated Attorney, ICF-certified professional coach, and CEO of Jewel Consultancy, to unpack what real executive presence looks like in the legal world and why it’s the fastest path to trust when conversations get hard. 

We get practical about negotiation skills for lawyers that aren’t taught in law school: active listening as a trainable skill, asking open questions that surface the real bottom line, and using reflection to help people feel seen and understood. Arlene explains how “win at all costs” can damage long-term client relationships, referral networks, and your reputation with other attorneys you will absolutely meet again. We also talk about emotional intelligence in leadership, staying steady under pressure, and how boundaries protect your time, energy, and integrity without turning you into someone you’re not. 

We also zoom out to law firm culture, psychological safety, and associate retention. Arlene shares why one-time seminars rarely change behavior, what ongoing coaching and CLE-integrated practice can look like, and why turnover is so expensive that culture becomes a business strategy, not a perk. If you want to lead with courage, confidence, and calm assurance, this conversation gives you a clear place to start today. 

Reach Arlene here:
https://jewelconsultancy.com 
https://www.instagram.com/jewelcoach2/ 
https://www.linkedin.com/in/arlene-cohen-miller-jd-pcc-54435b59/ 
https://youtube.com/@arlenecmiller 

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